FAQ’s

Do I use it like a normal jam?

Think of it as a savoury chutney or relish, it’s just preserved the same way as jam.  Our mild to medium ones are great on the side of a plate or in a sandwich or burger.  The hot ones are a fantastic cooking cheat.  Just add a spoonful to your casserole, curry, spag bol or pasta for an instant punch of flavour and heat!

How long does it last when opened?

We have a three year shelf life on our chilli jams and Rib Tickler sauces, even when opened – although we would prefer you to finish it sooner!  Just keep them in the fridge after opening.

Are they vegetarian friendly?

Yes!  They’re actually now vegan friendly, except Jamonnaise which contains egg.

Where can I buy it?

We have lots of great stockists around the country.  Find your nearest one that we supply by using our store locator tool.  You can buy it here from our online shop or from other websites like Not on the High Street.  You’ll also find us at food festivals and markets up and down the country, you might see some of our Jambassadors too!  Check out our Facebook page for more details.

How much is delivery online?

We have a flat rate delivery charge of £4 within the UK, orders over £30 come with free delivery.

How long does it take to receive my order?

Small orders under 2kg are sent through Royal Mail 2nd class post, so usually take around 2-3 working days.  Orders over 2kg are sent via courier, which usually take 1-2 working days.  We dispatch orders at least three times a week, but please get in touch if you need your parcel within a certain timeframe.

Why do you need my phone number?

Any courier deliveries require your email address and phone number so they can keep you updated on your delivery.  We use APC to deliver parcels over 2kg, you can track the location of your parcel by following the link on the email.  For this reason, please double check your details are input correctly.  We’d also really appreciate it if you can let us know if you’re happy for the parcel to be left in a safe place / with a neighbour etc, and we’ll pass that on.

Can you include a personalised message?

Yes we can!  We have Jambo postcards, so if you’re sending something as a gift please let us know in the checkout box.  Include the message you’d like writing on the postcard and leave the rest to us!

Do you sell personalised or blank items?

Yes we do.   We sell blank chilli jams and sauces to everyone from hamper companies and restaurants through to couples getting married and wanting a wedding favour with a difference!  We also offer personalised products in our Pimp My Jar section.

Do you grow the chillies you use?

We’d love to, but the chillies are the one ingredient we can’t source locally.  The chillies come from as far as India and South America, and our SALSA accreditation means that we can trace each batch of jam right back to the farmer who provided the chillies.  We also sell the chillies we use in our dried goods section.

What are Jambassadors and can I become one?

Jambassadors are people who want to sell our products at food festivals and markets on a self employed basis, and represent our brand in their area.  Get in touch if this would be something you’d be interested in – we love spreading the jam!