Terms & Conditions

Corporate information

“The Chilli Jam Man” is the trading name of The Chilli Jam Man Limited, a limited company registered in England and Wales under company number 07005473, whose registered office is at Breckenlodge, Thixendale, Malton, North Yorkshire, YO17 9LS. Registered for VAT under number 984554866.

Website terms and conditions

The browsing of this website by visitors is deemed to be acceptance of the terms and conditions set out on this page. If you don’t agree with anything in these terms and conditions, then please stop using our website.

The content of this site is for general information purposes only, and is subject to change at any time and without notice.

Below there are sections dealing with specific areas of our business, some or all of which may be of relevance. They all form part of the terms of use of our website.

Online shopping terms and conditions

The following terms and conditions apply to purchases made through our online store.

Delivery times (in particular for courier services) are indicative only and are not guaranteed, as they are outside our control.

Cancellation may be effected prior to the postage of the order by email to info@thechillijamman.com– be sure to have your order reference to hand to enable us to process the cancellation and refund speedily.

We want you to be completely satisfied with your purchases – if there has been any damage to any items whilst in transit then please inform us within 24 hours of receipt and we will rectify the situation. Likewise if there are any excess items in, or items missing from, your order then please contact us within 24 hours of receipt to enable us to rectify the position as quickly as possible.

For non-defective food items, for health and hygiene reasons, we are unable to accept returns. Non-food items, where not defective, may be returned within 14 days of receipt, provided that they are in their original packaging (if any) and in their original condition, and a refund will be issued upon receipt.

Any queries whatsoever relating to any online orders may be raised by email to info@thechillijamman.com or through the contact form on this page.

Your statutory rights are unaffected.

Delivery

Our delivery costs are based on the the value of the order – delivery to the UK mainland is free for orders over £30, and £4 for orders under £30. Overseas orders are dealt with individually – please get in touch for a quotation.

Orders are generally dispatched within one working day of their being received, and will generally be received within two working days of dispatch. We do strive to process and ship faster than these standards, but faster dispatch cannot be guaranteed. If your order is urgent, or required for a particular deadline, then we would ask that you call us before placing the order to ensure that the delivery service you’ve selected is one which will meet your requirements.

Security

We take the security of our customer’s data very securely. The customer account and checkout areas of the site are encrypted with the latest SSL technology, and communication between our site and our payment gateway is also encrypted. At no time do we see or store your card details, whether you pay via credit or debit card, through Sagepay, or via Paypal.

We are responsible for the website transaction.

Privacy policy

Our privacy policy is set out on in full on this page

Links to third party websites

We provide certain links to third party websites (such as Facebook, Twitter and Google Maps) as a service to visitors to enable them to share their browsing experiences with others more easily. We also provide links, where possible, to our producers’ pages so that visitors may find out more about our suppliers.

We are not responsible for the content of such sites, nor their policies on information collection, and they may have privacy policies which differ from our own.

Trademarks

The Chilli Jam Man logo is a trade mark and all rights are reserved in respect of its usage.

Other trade marks, where used, remain the property of their respective proprietors and are used only to illustrate the company or the products of the organisation concerned. Whilst we have no reason to believe that any trademark proprietor would have any issue with our usage on that basis, any trade mark proprietor may email info@thechillijamman.com with any concerns they may have at any time.